Refunds & cancellation

This policy is part of the Terms of Use. It applies to self-serve AllocatIN manager subscriptions billed through Stripe. Charges are in GBP, EUR, or USD from your IP country (the same currency shown on Pricing and in Billing). Allocator access is free and is not billed. Custom orders and paid pilots follow the signed order if it says otherwise.

1. How to cancel

Cancel or return to Manager Basic from Profile → Billing → Manage subscription (the Stripe customer portal). You can also write to support@allocatin.com from your company email.

• Cancellation takes effect at the end of the current billing period. Paid features (Manager Pro) continue until that date. We do not pro-rate unused days except where law requires it.
• The seat then reverts to Manager Basic (Skip only; Save and CRM frozen) unless you subscribe again.

2. Refunds

Unless required by law, subscription fees are non-refundable once a paid billing period starts. We do not refund unused Power Intros (shared by ConnectIN and CircleIN) or match reveals — those are usage allowances, not stored value or currency.

If a charge was made in error, or if consumer or other mandatory law in your place of establishment requires a refund, write to support@allocatin.com with the invoice ID. We will review in good faith and process any legally required refund through Stripe.

App Store or Google Play purchases follow those stores’ refund rules for the part they exclusively govern. See Terms §12.

3. Failed payments

If a renewal payment fails, the seat stays on Manager Pro while Stripe retries (past due). If the subscription is marked unpaid or is canceled after retries, it reverts to Manager Basic.

4. Paid pilots

Design-partner / paid-pilot fees are non-refundable once the pilot starts, except as required by law or as a signed order says otherwise. See Paid pilot terms.

5. Contact

Billing and refunds: support@allocatin.com
Legal: legal@allocatin.com
Allocatin, Inc.